• Cold calls: how to get customers via telephone

  • Path of sales I. and II.

  • Great customer relationships

  • Negotiating sales

  • How to deal with difficult clients

  • 3 possible closings of the sales process

  • When the customer says “No!”

  • Managing rejections over the phone

  • How to get a meeting with a potential client over the phone

  • Communicating with difficult clients

  • 4 sales’ languages

  • Conflict as a golden opportunity within the sales process

  • Stress management in sales

  • Managing difficult situations and training people in sales

  • Leading sales meetings

  • Successful sales closing

  • Key misunderstandings in sales communication