Cold calls: how to get customers via telephone
Path of sales I. and II.
Great customer relationships
Negotiating sales
How to deal with difficult clients
3 possible closings of the sales process
When the customer says “No!”
Managing rejections over the phone
How to get a meeting with a potential client over the phone
Communicating with difficult clients
4 sales’ languages
Conflict as a golden opportunity within the sales process
Stress management in sales
Managing difficult situations and training people in sales
Leading sales meetings
Successful sales closing
Key misunderstandings in sales communication